Items damaged in shipping are the responsibility of the shipping company. However, as a valued Randy Ellis Design, Inc., customer, we will work diligently with you to file any claims for damage during shipment. Shipping damage that is due to inadequate packaging is the responsibility of Randy Ellis Design, Inc., and we will of course cover any damages once our liability is established.
Please check the contents of your packages immediately upon arrival, and call Randy Ellis Design, Inc., immediately to report any missing items, incorrect items, incorrect quantities, etc. We can not honor claims for mis-counted or mis-packaged items months after the item was shipped.