All of us at Randy Ellis Design, Inc., want you to be satisfied with your purchase. Our return policy is simple: If you are not 100% satisfied with our products, we will credit your account or refund your money. Just return the item(s) to us in new, resellable condition within 30 days from the date of shipment. We will refund the full purchase price, minus return and original shipping charges (which are not refundable). Any part which, in our opinion, shows evidence of being: used, installed, modified, installed contrary to instructions, and/or subjected to improper handling, packaging or return shipping by the customer, will not be eligible for exchange, refund or warranty consideration. To return an item, call Randy Ellis Design Inc. for verification. Then securely package the item(s) and return them to Randy Ellis Design, Inc., at your own cost.
Please check the contents of your packages immediately upon arrival, and call Randy Ellis Design, Inc., immediately to report any missing items, incorrect items, incorrect quantities, etc. We can not honor claims for mis-counted or mis-packaged items months after the item was shipped.