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Shipping Policy

7/30/2014

At Randy Ellis Design, Inc., it is our policy to ship your items to you as quickly as possible. Our items usually ship within one to two business days. If an item is not currently in stock, call us at 602.803.1122, and we will give you an estimated shipping date. For KC HiLites orders, please allow an additional business day for shipping. If we are not able to ship an ordered item within three business days, we will notify you via e-mail or telephone within one business day. Please note: Weekends and holidays are not considered business days.

All of our products ship from our location in Phoenix, AZ. Once the item ships, please allow an additional 1-7 business days for delivery to your door. Shipping methods and times will vary depending on your location. Orders with multiple items will always ship together unless otherwise instructed by you. Please note: Weekends and holidays are not considered business days. Allow for extra time for shipments to Canada.

For freight shipments, we will contact you and verify the shipping cost and carrier with you beforehand. A tracking number will be provided for all UPS, FedEx and USPS shipments, either via e-mail (if provided) or by calling Randy Ellis Design, Inc. We do NOT ship to APO/FPO addresses or internationally (except for Canada).